Terms and Conditions for Solitude Studios I/S

Solitude Studios I/S

Sundkrogsgade

2150 Nordhavn

Phone: +4523423242

VAT: 40670092

Payment

Solitude Studios I/S accepts online payments with the following credit cards Visa – Mastercard – Paypal

Payment will only be deducted from your account when the physical item is shipped, unless otherwise agreed or stated on your order.

All prices on the website include VAT.

The website uses the following currencies for pricing:

Euro (EUR)

Solitude Studios I/S uses a secure payment server that encrypts all information with SSL protocol, meaning your data is secure and cannot be read by other third parties.

Solitude Studios I/S’s own website also uses encryption with SSL protocol.

Delivery and Shipment

The delivery time for your order is 2-4 workdays unless else is mentioned in product description

Solitude Studios I/S uses PostNord – Erhverv for shipment of your ordered items in Denmark and DHL Express for international orders

Freight cost is calculated from the weight of the items.

You will receive a Track and Trace-number upon shipment, which allows you to track the shipment at all times.

If you regret your purchase (Withdrawal)

Solitude Studios I/S offers a 14 days full refund on goods purchased on the website unless otherwise agreed or stated in your order.

The 14 day period starts on the day the order is delivered.

Any return costs you incur yourself.

The request for cancellation must be notified to us no later than 14 after the delivery, and be with us no later than 14 days after we are informed of your use of the right of cancellation/withdrawal.

If you wish to make use of your right to withdraw the purchase, you must send us an e-mail om info@solitude-studios.com. In your message, clearly make us aware, that you want to use your right of withdrawal.

Condition of the item you have returned

You are responsible for the condition of the product, and of the decreased value of the goods caused by handling it other than what is necessary to determine the nature, characteristics and function of the goods.

This means, that you have to try the item in the same way as if you were shopping in a physical store.

If the item is tested/used in addition to what is described above, it is considered used and of decreased value. This means, that when the purchase is cancelled, you will receive a minor portion or none of the purchase amount refunded. It is up to Solitude Studios I/S to evaluate the item’s condition.

Warranty

There is a 2 year warranty on products according to the Danish Sales Law. The warranty applies to all errors in software, material and fabrication.

Complaints regarding errors and defects must be reported to Solitude Studios I/S in a reasonable time after the goods have been received. We consider af maximum of 2 weeks as a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.

The complaint waives right to warranty if the items are handled improperly or unusually.

Solitude Studios I/S covers return costs to a reasonable extent.

When returning, please contact us at:

Solitude Studios I/S

Sundkrogsgade

Phone: +4523423242

Warranty complaints will not be accepted if they are sent by cash-on-delivery system.